Whitelabel & CNAME

[blogplanet]

About few days I have emailed Tony and I have not gotten a response. I would like to use your Whitelabel at a Top Level domain, Registrar is namecheap and I set the CNAME to blogplanet.rivcash.com. But the whitelabel section, after create a new site, it tells me my domain is not yet mapped but it is. What am I doing wrong??

(I've emailed two screenshots at Tony for better help.)